AirbookLogo
Integrations
Pricing
AirbookLogo

GTM Metric

Leverage satisfaction for revenue growth

Track how Net Promoter Scores correlate with successful upselling. Promoters are significantly more likely to expand their usage and spend.

NPS Score to Upsell Conversion Rate Dashboard

Live Preview
Promoter Conversion Rate
42%
+20%
Passive Conversion Rate
18%
+20%
Detractor Conversion Rate
3%
-40%
NPS-Based Pipeline
$1.2M
+33.3%
Trend Analysis
Current
Connected to HubSpot, Stripe
Updated 2m ago

Why NPS Score to Upsell Conversion Rate Matters

Essential insights for optimizing your go-to-market strategy

Key Insight #1

Promoters convert to upsells 10-15x more than detractors

Key Insight #2

Timing upsell approaches with NPS surveys improves conversion by 25%

Key Insight #3

Converting passives to promoters doubles expansion potential

How to Calculate

Formula

Upsell Success Rate by NPS Category (Promoters/Passives/Detractors)

Benchmarks

Industry Average:Promoters: 30-40%
Good Performance:Promoters: 40-50%
Excellent Performance:Promoters: >50%

Trend Analysis

Implementation Guide

How to track this metric effectively with Airbook's integrated platform

1. Connect Your Data

Connect your CRM, marketing tools, and analytics platforms with Airbook's 150+ connectors. Data syncs automatically and gets transformed into analysis-ready tables.

2. Build Your Analysis

Use our collaborative workspace to calculate this metric with SQL or no-code tools. Create segments, time periods, and cohort analyses across all your data sources.

3. Track & Act

Build auto-refreshing dashboards, set up threshold alerts, and track trends over time. Share insights across teams and trigger actions based on your metrics.

Effortless, direct connections

Access clean, actionable data from business tools, databases, and data warehouses—anytime, anywhere

Ready to Track NPS Score to Upsell Conversion Rate?

Connect your data sources, automate nps score to upsell conversion rate calculations, and get real-time insights to optimize your marketing efficiency.

MAKE YOUR MOVE
© Airbook 2025 / The full stack data workspace that powers growth.