GTM Metric
Track escalation rates per Customer Success Manager to identify training needs, workload issues, and process improvements.
Essential insights for optimizing your go-to-market strategy
Top-performing CSMs typically have 50-70% fewer escalations
Proper training and documentation reduce escalations by 60%
Low escalation rates correlate with higher customer satisfaction scores
How to track this metric effectively with Airbook's integrated platform
Connect your CRM, marketing tools, and analytics platforms with Airbook's 150+ connectors. Data syncs automatically and gets transformed into analysis-ready tables.
Use our collaborative workspace to calculate this metric with SQL or no-code tools. Create segments, time periods, and cohort analyses across all your data sources.
Build auto-refreshing dashboards, set up threshold alerts, and track trends over time. Share insights across teams and trigger actions based on your metrics.