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GTM Metric

Measure overall customer relationship health

Composite metric combining multiple engagement signals including product usage, communication frequency, and satisfaction metrics. Predicts account health and expansion potential.

Customer Engagement Score (Composite) Dashboard

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Avg Engagement Score
7.8/10
+11.4%
Highly Engaged
145
+20.8%
At-Risk (Low Engagement)
28
-30%
Score Trend
Improving
+15%
Trend Analysis
Current
Connected to HubSpot, Salesforce
Updated 2m ago

Why Customer Engagement Score (Composite) Matters

Essential insights for optimizing your go-to-market strategy

Key Insight #1

Highly engaged customers have 90% renewal rates vs 40% for low engagement

Key Insight #2

Engagement scores predict churn 60-90 days before it occurs

Key Insight #3

Regular engagement monitoring allows proactive intervention

How to Calculate

Formula

Product Usage (40%) + Communication (25%) + Satisfaction (25%) + Support (10%)

Benchmarks

Industry Average:Score 6-7
Good Performance:Score 7-8
Excellent Performance:Score 8-10

Trend Analysis

Implementation Guide

How to track this metric effectively with Airbook's integrated platform

1. Connect Your Data

Connect your CRM, marketing tools, and analytics platforms with Airbook's 150+ connectors. Data syncs automatically and gets transformed into analysis-ready tables.

2. Build Your Analysis

Use our collaborative workspace to calculate this metric with SQL or no-code tools. Create segments, time periods, and cohort analyses across all your data sources.

3. Track & Act

Build auto-refreshing dashboards, set up threshold alerts, and track trends over time. Share insights across teams and trigger actions based on your metrics.

Effortless, direct connections

Access clean, actionable data from business tools, databases, and data warehouses—anytime, anywhere

Ready to Track Customer Engagement Score (Composite)?

Connect your data sources, automate customer engagement score (composite) calculations, and get real-time insights to optimize your business growth.

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